NHS 111 Wales service activity, April 2022 onwards
Contents
Standard shorthand is used in this table: [r] = revised.
| Data values | Data description | Date |
|---|---|---|
| 141,780 | Calls answered in 60 seconds or less | 2025 |
| 3,593,905 | Web hits for the NHS 111 Wales website | 2025 |
| 87,858 | Completed online symptom checks | 2025 |
| 66,217 | Calls abandoned after 60 seconds | 2025 |
| 376,769 | Calls answered after 60 seconds | 2025 |
| 43,729 | Calls abandoned in 60 seconds or less | 2025 |
| 109,946 | Abandoned calls | 2025 |
| 518,549 | Answered calls | 2025 |
| 11,986 | Calls where the caller indicated that they wished to conduct the call in Welsh | 2025 |
| 628,495 | Total calls offered | 2025 |
| 5,859 | Calls abandoned in 60 seconds or less | August 2025 |
| 66,466 | Answered calls | August 2025 |
| 1,405 | Calls where the caller indicated that they wished to conduct the call in Welsh | August 2025 |
| 14,577 | Abandoned calls | August 2025 |
| 18,146 | Calls answered in 60 seconds or less | August 2025 |
| 9,765 | Completed online symptom checks | August 2025 |
| 81,043 | Total calls offered | August 2025 |
| 48,320 | Calls answered after 60 seconds | August 2025 |
| 400,084 | Web hits for the NHS 111 Wales website | August 2025 |
| 8,718 | Calls abandoned after 60 seconds | August 2025 |
| 5,861 | Calls abandoned in 60 seconds or less | July 2025 |
| 9,724 | Completed online symptom checks | July 2025 |
| 62,908 | Answered calls | July 2025 |
| 13,723 | Abandoned calls | July 2025 |
| 76,631 | Total calls offered | July 2025 |
| 49,097 | Calls answered after 60 seconds | July 2025 |
| 1,349 | Calls where the caller indicated that they wished to conduct the call in Welsh | July 2025 |
| 13,811 | Calls answered in 60 seconds or less | July 2025 |
| 402,365 | Web hits for the NHS 111 Wales website | July 2025 |
| 7,862 | Calls abandoned after 60 seconds | July 2025 |
| 394,420 | Web hits for the NHS 111 Wales website | June 2025 |
| 75,155 | Total calls offered | June 2025 |
| 13,846 | Calls answered in 60 seconds or less | June 2025 |
| 5,771 | Calls abandoned in 60 seconds or less | June 2025 |
| 47,911 | Calls answered after 60 seconds | June 2025 |
| 9,054 | Completed online symptom checks | June 2025 |
| 13,398 | Abandoned calls | June 2025 |
| 7,627 | Calls abandoned after 60 seconds | June 2025 |
| 1,305 | Calls where the caller indicated that they wished to conduct the call in Welsh | June 2025 |
| 61,757 | Answered calls | June 2025 |
| 16,343 | Calls answered in 60 seconds or less | May 2025 |
| 83,272 | Total calls offered | May 2025 |
| 51,622 | Calls answered after 60 seconds | May 2025 |
| 6,557 | Calls abandoned in 60 seconds or less | May 2025 |
| 8,750 | Calls abandoned after 60 seconds | May 2025 |
| 423,699 | Web hits for the NHS 111 Wales website | May 2025 |
| 15,307 | Abandoned calls | May 2025 |
| 67,965 | Answered calls | May 2025 |
| 1,692 | Calls where the caller indicated that they wished to conduct the call in Welsh | May 2025 |
| 10,720 | Completed online symptom checks | May 2025 |
| 9,947 | Calls abandoned after 60 seconds | April 2025 |
| 17,505 | Calls answered in 60 seconds or less | April 2025 |
| 1,727 | Calls where the caller indicated that they wished to conduct the call in Welsh | April 2025 |
| 49,491 | Calls answered after 60 seconds | April 2025 |
| 5,714 | Calls abandoned in 60 seconds or less | April 2025 |
| 15,661 | Abandoned calls | April 2025 |
| 11,529 | Completed online symptom checks | April 2025 |
| 82,657 | Total calls offered | April 2025 |
| 66,996 | Answered calls | April 2025 |
| 420,175 | Web hits for the NHS 111 Wales website | April 2025 |
| 49,067 | Calls answered after 60 seconds | March 2025 |
| 5,657 | Calls abandoned in 60 seconds or less | March 2025 |
| 1,596 | Calls where the caller indicated that they wished to conduct the call in Welsh | March 2025 |
| 65,942 | Answered calls | March 2025 |
| 15,023 | Abandoned calls | March 2025 |
| 80,965 | Total calls offered | March 2025 |
| 496,369 | Web hits for the NHS 111 Wales website | March 2025 |
| 10,821 | Completed online symptom checks | March 2025 |
| 9,366 | Calls abandoned after 60 seconds | March 2025 |
| 16,875 | Calls answered in 60 seconds or less | March 2025 |
| 59,244 | Answered calls | February 2025 |
| 42,594 | Calls answered after 60 seconds | February 2025 |
| 1,386 | Calls where the caller indicated that they wished to conduct the call in Welsh | February 2025 |
| 4,359 | Calls abandoned in 60 seconds or less | February 2025 |
| 7,400 | Calls abandoned after 60 seconds | February 2025 |
| 11,759 | Abandoned calls | February 2025 |
| 499,765 | Web hits for the NHS 111 Wales website | February 2025 |
| 71,003 | Total calls offered | February 2025 |
| 11,301 | Completed online symptom checks | February 2025 |
| 16,650 | Calls answered in 60 seconds or less | February 2025 |
| 67,271 | Answered calls | January 2025 |
| 38,667 | Calls answered after 60 seconds | January 2025 |
| 1,526 | Calls where the caller indicated that they wished to conduct the call in Welsh | January 2025 |
| 3,951 | Calls abandoned in 60 seconds or less | January 2025 |
| 10,498 | Abandoned calls | January 2025 |
| 557,028 | Web hits for the NHS 111 Wales website | January 2025 |
| 77,769 | Total calls offered | January 2025 |
| 28,604 | Calls answered in 60 seconds or less | January 2025 |
| 14,944 | Completed online symptom checks | January 2025 |
| 6,547 | Calls abandoned after 60 seconds | January 2025 |
| 14,691 | Calls abandoned after 60 seconds | December 2024 |
| 26,106 | Calls answered in 60 seconds or less | December 2024 |
| 74,674 | Answered calls | December 2024 |
| 48,568 | Calls answered after 60 seconds | December 2024 |
| 7,761 | Calls abandoned in 60 seconds or less | December 2024 |
| 455,898 | Web hits for the NHS 111 Wales website | December 2024 |
| 2,016 | Calls where the caller indicated that they wished to conduct the call in Welsh | December 2024 |
| 22,452 | Abandoned calls | December 2024 |
| 97,126 | Total calls offered | December 2024 |
| 15,254 | Completed online symptom checks | December 2024 |
Main information
- Most recent update
- 26 September 2025
- Next update expected
- 23 October 2025
- Designation
- Management information
- Data provider
- Welsh Ambulance Services NHS Trust
- Data source
- No specific source from data provider
- Time period covered
- January 2022 to December 2025
Data notes
Overview
- Summary of dataset and variables
This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.
The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).
- Data collection or calculation
Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.
- Statistical quality
Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.
Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.
Published by
- Organisation
- Welsh Government
- Contact email
- stats.healthinfo@gov.wales