NHS 111 Wales service activity, April 2022 onwards

Standard shorthand is used in this table: [r] = revised.

Data values	Data description	Date
3,591	Calls abandoned in 60 seconds or less	April 2022
31,715	Calls answered in 60 seconds or less	April 2022
351,750	Web hits for the NHS 111 Wales website	April 2022
1,224	Calls where the caller indicated that they wished to conduct the call in Welsh	April 2022
12,558	Abandoned calls	April 2022
8,967	Calls abandoned after 60 seconds	April 2022
16,786 [r]	Completed online symptom checks	April 2022
85,896	Total calls offered	April 2022
73,338	Answered calls	April 2022
41,623	Calls answered after 60 seconds	April 2022
2,015	Calls abandoned in 60 seconds or less	May 2022
32,355	Calls answered after 60 seconds	May 2022
10,634 [r]	Completed online symptom checks	May 2022
329,785	Web hits for the NHS 111 Wales website	May 2022
77,371	Total calls offered	May 2022
38,765	Calls answered in 60 seconds or less	May 2022
4,236	Calls abandoned after 60 seconds	May 2022
71,120	Answered calls	May 2022
6,251	Abandoned calls	May 2022
1,084	Calls where the caller indicated that they wished to conduct the call in Welsh	May 2022
335,889	Web hits for the NHS 111 Wales website	June 2022
44,505	Calls answered after 60 seconds	June 2022
70,053	Answered calls	June 2022
87,710	Total calls offered	June 2022
5,085	Calls abandoned in 60 seconds or less	June 2022
17,657	Abandoned calls	June 2022
1,176	Calls where the caller indicated that they wished to conduct the call in Welsh	June 2022
12,312	Completed online symptom checks	June 2022
12,572	Calls abandoned after 60 seconds	June 2022
25,548	Calls answered in 60 seconds or less	June 2022
348,944	Web hits for the NHS 111 Wales website	July 2022
13,107	Calls abandoned after 60 seconds	July 2022
4,858	Calls abandoned in 60 seconds or less	July 2022
51,641	Calls answered after 60 seconds	July 2022
13,457	Completed online symptom checks	July 2022
17,965	Abandoned calls	July 2022
70,103	Answered calls	July 2022
88,068	Total calls offered	July 2022
1,291	Calls where the caller indicated that they wished to conduct the call in Welsh	July 2022
18,462	Calls answered in 60 seconds or less	July 2022
1,100	Calls where the caller indicated that they wished to conduct the call in Welsh	August 2022
74,076	Total calls offered	August 2022
3,407	Calls abandoned in 60 seconds or less	August 2022
38,019	Calls answered after 60 seconds	August 2022
12,956	Abandoned calls	August 2022
371,106	Web hits for the NHS 111 Wales website	August 2022
9,549	Calls abandoned after 60 seconds	August 2022
61,120	Answered calls	August 2022
13,804	Completed online symptom checks	August 2022
23,101	Calls answered in 60 seconds or less	August 2022
972	Calls where the caller indicated that they wished to conduct the call in Welsh	September 2022
58,467	Answered calls	September 2022
68,818	Total calls offered	September 2022
10,351	Abandoned calls	September 2022
13,350	Completed online symptom checks	September 2022
2,881	Calls abandoned in 60 seconds or less	September 2022
24,956	Calls answered in 60 seconds or less	September 2022
354,728	Web hits for the NHS 111 Wales website	September 2022
33,511	Calls answered after 60 seconds	September 2022
7,470	Calls abandoned after 60 seconds	September 2022
1,277	Calls where the caller indicated that they wished to conduct the call in Welsh	October 2022
18,405	Completed online symptom checks	October 2022
15,488	Abandoned calls	October 2022
66,399	Answered calls	October 2022
3,800	Calls abandoned in 60 seconds or less	October 2022
43,172	Calls answered after 60 seconds	October 2022
23,227	Calls answered in 60 seconds or less	October 2022
405,915	Web hits for the NHS 111 Wales website	October 2022
11,688	Calls abandoned after 60 seconds	October 2022
81,887	Total calls offered	October 2022
16,729	Completed online symptom checks	November 2022
1,236	Calls where the caller indicated that they wished to conduct the call in Welsh	November 2022
12,767	Abandoned calls	November 2022
3,191	Calls abandoned in 60 seconds or less	November 2022
73,071	Total calls offered	November 2022
60,304	Answered calls	November 2022
36,909	Calls answered after 60 seconds	November 2022
9,576	Calls abandoned after 60 seconds	November 2022
381,004	Web hits for the NHS 111 Wales website	November 2022
23,395	Calls answered in 60 seconds or less	November 2022
214,822	Calls answered in 60 seconds or less	2022
3,381,841	Web hits for the NHS 111 Wales website	2022
183,059	Abandoned calls	2022
45,299	Calls abandoned in 60 seconds or less	2022
775,141	Total calls offered	2022
592,082	Answered calls	2022
137,760	Calls abandoned after 60 seconds	2022
12,230	Calls where the caller indicated that they wished to conduct the call in Welsh	2022
377,260	Calls answered after 60 seconds	2022
142,836	Completed online symptom checks	2022
55,525	Calls answered after 60 seconds	December 2022
502,720	Web hits for the NHS 111 Wales website	December 2022
77,066	Abandoned calls	December 2022
16,471	Calls abandoned in 60 seconds or less	December 2022
27,359	Completed online symptom checks	December 2022
5,653	Calls answered in 60 seconds or less	December 2022
60,595	Calls abandoned after 60 seconds	December 2022
2,870	Calls where the caller indicated that they wished to conduct the call in Welsh	December 2022
138,244	Total calls offered	December 2022
61,178	Answered calls	December 2022

Showing 1 to 100 of 450 rows

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Main information

• Most recent update: 26 September 2025
• Next update expected: 23 October 2025
• Designation: Management information
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2022 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.

  The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).

• Data collection or calculation:

  Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.

• Statistical quality:

  Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.

  Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.

• Related reports:
  • NHS activity and performance summary [English]
  • NHS activity and performance summary quality report [English]
  • NHS activity and performance summary [Welsh]
  • NHS activity and performance summary quality report [Welsh]

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.