Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
180	Red calls resulting in an emergency response at the scene	October 2018	Cwm Taf
127	Red calls resulting in an emergency response at the scene within 8 minutes	December 2016	Cwm Taf
184	Red calls resulting in an emergency response at the scene	May 2017	Cwm Taf
215	Red calls resulting in an emergency response at the scene	September 2018	Cwm Taf
107	Red calls resulting in an emergency response at the scene within 8 minutes	March 2016	Cwm Taf
111	Red calls resulting in an emergency response at the scene within 8 minutes	November 2016	Cwm Taf
141	Red calls resulting in an emergency response at the scene	August 2016	Cwm Taf
167	Red calls resulting in an emergency response at the scene	April 2017	Cwm Taf
206	Red calls resulting in an emergency response at the scene	December 2017	Cwm Taf
164	Red calls resulting in an emergency response at the scene	August 2018	Cwm Taf
121	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Cwm Taf
116	Red calls resulting in an emergency response at the scene within 8 minutes	February 2016	Cwm Taf
131	Red calls resulting in an emergency response at the scene within 8 minutes	May 2016	Cwm Taf
118	Red calls resulting in an emergency response at the scene within 8 minutes	October 2016	Cwm Taf
168	Red calls resulting in an emergency response at the scene	May 2016	Cwm Taf
149	Red calls resulting in an emergency response at the scene	July 2016	Cwm Taf
157	Red calls resulting in an emergency response at the scene	October 2016	Cwm Taf
168	Red calls resulting in an emergency response at the scene	March 2017	Cwm Taf
146	Red calls resulting in an emergency response at the scene	August 2017	Cwm Taf
178	Red calls resulting in an emergency response at the scene	November 2017	Cwm Taf
177	Red calls resulting in an emergency response at the scene	February 2018	Cwm Taf
206	Red calls resulting in an emergency response at the scene	July 2018	Cwm Taf
213	Red calls resulting in an emergency response at the scene	November 2018	Cwm Taf
227	Red calls resulting in an emergency response at the scene	March 2019	Cwm Taf
153 [b]	Red calls resulting in an emergency response at the scene within 8 minutes	December 2015	Cwm Taf
111	Red calls resulting in an emergency response at the scene within 8 minutes	January 2016	Cwm Taf
187	Red calls resulting in an emergency response at the scene	February 2016	Cwm Taf
107	Red calls resulting in an emergency response at the scene within 8 minutes	April 2016	Cwm Taf
111	Red calls resulting in an emergency response at the scene within 8 minutes	July 2016	Cwm Taf
117	Red calls resulting in an emergency response at the scene within 8 minutes	September 2016	Cwm Taf
186	Red calls	October 2017	Cwm Taf
182	Red calls resulting in an emergency response at the scene	November 2015	Cwm Taf
206	Red calls	July 2018	Cwm Taf
120	Red calls resulting in an emergency response at the scene	June 2016	Cwm Taf
216	Red calls	September 2018	Cwm Taf
146	Red calls resulting in an emergency response at the scene	September 2016	Cwm Taf
164	Red calls resulting in an emergency response at the scene	December 2016	Cwm Taf
142	Red calls resulting in an emergency response at the scene	February 2017	Cwm Taf
207	Red calls	December 2017	Cwm Taf
162	Red calls resulting in an emergency response at the scene	July 2017	Cwm Taf
208	Red calls	January 2019	Cwm Taf
184	Red calls resulting in an emergency response at the scene	October 2017	Cwm Taf
164	Red calls	February 2019	Cwm Taf
220	Red calls resulting in an emergency response at the scene	January 2018	Cwm Taf
129	Red calls resulting in an emergency response at the scene	April 2018	Cwm Taf
186	Red calls resulting in an emergency response at the scene	June 2018	Cwm Taf
191	Red calls	January 2017	Cwm Taf
179	Red calls resulting in an emergency response at the scene	January 2016	Cwm Taf
208	Red calls resulting in an emergency response at the scene	January 2019	Cwm Taf
163	Red calls resulting in an emergency response at the scene	February 2019	Cwm Taf
133	Red calls	April 2018	Cwm Taf
128	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Cwm Taf
168	Red calls	April 2017	Cwm Taf
202 [b]	Red calls resulting in an emergency response at the scene	December 2015	Cwm Taf
148	Red calls	April 2016	Cwm Taf
147	Red calls	September 2017	Cwm Taf
147	Red calls resulting in an emergency response at the scene	April 2016	Cwm Taf
149	Red calls	November 2016	Cwm Taf
87	Red calls resulting in an emergency response at the scene within 8 minutes	June 2016	Cwm Taf
184	Red calls	May 2018	Cwm Taf
166	Red calls resulting in an emergency response at the scene	March 2016	Cwm Taf
103	Red calls resulting in an emergency response at the scene within 8 minutes	August 2016	Cwm Taf
171	Red calls	May 2016	Cwm Taf
181	Red calls	January 2016	Cwm Taf
185	Red calls	November 2015	Cwm Taf
160	Red calls	October 2016	Cwm Taf
194	Red calls	October 2015	Cwm Taf
146	Red calls	August 2017	Cwm Taf
171	Red calls	June 2017	Cwm Taf
168	Red calls	August 2018	Cwm Taf
120	Red calls	June 2016	Cwm Taf
142	Red calls	February 2017	Cwm Taf
186	Red calls	May 2017	Cwm Taf
215	Red calls	November 2018	Cwm Taf
179	Red calls	November 2017	Cwm Taf
147	Red calls resulting in an emergency response at the scene	November 2016	Cwm Taf
181	Red calls	October 2018	Cwm Taf
190	Red calls resulting in an emergency response at the scene	January 2017	Cwm Taf
149	Red calls	July 2016	Cwm Taf
189	Red calls	February 2016	Cwm Taf
193	Red calls	March 2018	Cwm Taf
170	Red calls resulting in an emergency response at the scene	June 2017	Cwm Taf
222	Red calls	January 2018	Cwm Taf
213	Red calls	December 2018	Cwm Taf
165	Red calls	December 2016	Cwm Taf
145	Red calls resulting in an emergency response at the scene	September 2017	Cwm Taf
143	Red calls	August 2016	Cwm Taf
172	Red calls	March 2017	Cwm Taf
165	Red calls	July 2017	Cwm Taf
190	Red calls resulting in an emergency response at the scene	October 2015	Cwm Taf
190	Red calls resulting in an emergency response at the scene	March 2018	Cwm Taf
178	Red calls	February 2018	Cwm Taf
229	Red calls	March 2019	Cwm Taf
183	Red calls resulting in an emergency response at the scene	May 2018	Cwm Taf
148	Red calls	September 2016	Cwm Taf
167	Red calls	March 2016	Cwm Taf
205 [b]	Red calls	December 2015	Cwm Taf
189	Red calls	June 2018	Cwm Taf
211	Red calls resulting in an emergency response at the scene	December 2018	Cwm Taf
142	Red calls resulting in an emergency response at the scene within 8 minutes	January 2017	Cwm Taf

Showing 1 to 100 of 5,616 rows

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Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.