Emergency ambulance calls and responses to red calls, October 2015 to June 2025

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Data valuesData descriptionDateLocal health board
1,202Green callsApril 2024Aneurin Bevan
735Green callsApril 2024Cardiff & Vale
517Green callsApril 2024Cwm Taf Morgannwg
484Green callsApril 2024Swansea Bay
5,672Green callsMay 2024Wales
1,258Green callsMay 2024Betsi Cadwaladr
251Green callsMay 2024Powys
680Green callsMay 2024Hywel Dda
1,417Green callsMay 2024Aneurin Bevan
861Green callsMay 2024Cardiff & Vale
625Green callsMay 2024Cwm Taf Morgannwg
580Green callsMay 2024Swansea Bay
5,487Green callsJune 2024Wales
1,300Green callsJune 2024Betsi Cadwaladr
224Green callsJune 2024Powys
714Green callsJune 2024Hywel Dda
1,280Green callsJune 2024Aneurin Bevan
792Green callsJune 2024Cardiff & Vale
636Green callsJune 2024Cwm Taf Morgannwg
541Green callsJune 2024Swansea Bay
5,323Green callsJuly 2024Wales
1,279Green callsJuly 2024Betsi Cadwaladr
259Green callsJuly 2024Powys
662Green callsJuly 2024Hywel Dda
1,195Green callsJuly 2024Aneurin Bevan
793Green callsJuly 2024Cardiff & Vale
602Green callsJuly 2024Cwm Taf Morgannwg
533Green callsJuly 2024Swansea Bay
5,397Green callsAugust 2024Wales
1,359Green callsAugust 2024Betsi Cadwaladr
231Green callsAugust 2024Powys
644Green callsAugust 2024Hywel Dda
1,215Green callsAugust 2024Aneurin Bevan
772Green callsAugust 2024Cardiff & Vale
620Green callsAugust 2024Cwm Taf Morgannwg
556Green callsAugust 2024Swansea Bay
5,119Green callsSeptember 2024Wales
1,154Green callsSeptember 2024Betsi Cadwaladr
269Green callsSeptember 2024Powys
611Green callsSeptember 2024Hywel Dda
1,125Green callsSeptember 2024Aneurin Bevan
774Green callsSeptember 2024Cardiff & Vale
658Green callsSeptember 2024Cwm Taf Morgannwg
528Green callsSeptember 2024Swansea Bay
5,537Green callsOctober 2024Wales
1,223Green callsOctober 2024Betsi Cadwaladr
251Green callsOctober 2024Powys
646Green callsOctober 2024Hywel Dda
1,257Green callsOctober 2024Aneurin Bevan
826Green callsOctober 2024Cardiff & Vale
691Green callsOctober 2024Cwm Taf Morgannwg
643Green callsOctober 2024Swansea Bay
5,240Green callsNovember 2024Wales
1,239Green callsNovember 2024Betsi Cadwaladr
244Green callsNovember 2024Powys
619Green callsNovember 2024Hywel Dda
1,160Green callsNovember 2024Aneurin Bevan
756Green callsNovember 2024Cardiff & Vale
639Green callsNovember 2024Cwm Taf Morgannwg
583Green callsNovember 2024Swansea Bay
5,066Green callsDecember 2024Wales
1,179Green callsDecember 2024Betsi Cadwaladr
244Green callsDecember 2024Powys
626Green callsDecember 2024Hywel Dda
1,043Green callsDecember 2024Aneurin Bevan
734Green callsDecember 2024Cardiff & Vale
682Green callsDecember 2024Cwm Taf Morgannwg
558Green callsDecember 2024Swansea Bay
4,470Green callsJanuary 2025Wales
1,075Green callsJanuary 2025Betsi Cadwaladr
178Green callsJanuary 2025Powys
550Green callsJanuary 2025Hywel Dda
917Green callsJanuary 2025Aneurin Bevan
664Green callsJanuary 2025Cardiff & Vale
616Green callsJanuary 2025Cwm Taf Morgannwg
470Green callsJanuary 2025Swansea Bay
4,410Green callsFebruary 2025Wales
1,096Green callsFebruary 2025Betsi Cadwaladr
190Green callsFebruary 2025Powys
509Green callsFebruary 2025Hywel Dda
873Green callsFebruary 2025Aneurin Bevan
680Green callsFebruary 2025Cardiff & Vale
605Green callsFebruary 2025Cwm Taf Morgannwg
457Green callsFebruary 2025Swansea Bay
5,237Green callsMarch 2025Wales
1,281Green callsMarch 2025Betsi Cadwaladr
236Green callsMarch 2025Powys
630Green callsMarch 2025Hywel Dda
1,110Green callsMarch 2025Aneurin Bevan
773Green callsMarch 2025Cardiff & Vale
684Green callsMarch 2025Cwm Taf Morgannwg
523Green callsMarch 2025Swansea Bay
5,187Green callsApril 2025Wales
1,276Green callsApril 2025Betsi Cadwaladr
248Green callsApril 2025Powys
634Green callsApril 2025Hywel Dda
1,037Green callsApril 2025Aneurin Bevan
718Green callsApril 2025Cardiff & Vale
693Green callsApril 2025Cwm Taf Morgannwg
581Green callsApril 2025Swansea Bay
Showing 5,501 to 5,600 of 5,616 rows
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Main information

Most recent update
26 September 2025
Next update expected
This dataset is not expected to be updated, but is expected to be replaced in the future
Designation
Accredited official statistics
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
January 2015 to December 2025

Data notes

Overview

Summary of dataset and variables

Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

Data collection or calculation

Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

Statistical quality

Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

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Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales

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